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©2025 HYDROGANICS PTY LTD TRADING AS AUSTRANNA
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News•Article

Austranna in South East Queensland: Harnessing Innovation

Austranna facility, Scenic Rim QLD

Pictured:Austranna facility, Scenic Rim QLD

Austranna’s facility in South East Queensland is a pioneering example of advanced medicinal cannabis cultivation. This strategic location offers unique benefits that align perfectly with our innovative approach to growing medicinal cannabis.

Solar-Powered Sustainability in a Subtropical Climate
The facility is classed as a Hybrid-Indoor Glasshouse, and leverages South East Queensland’s abundant sunshine, harnessing solar energy to power a significant portion of our operations. This use of renewable energy is in sync with the region's long sunshine hours, reducing our reliance on non-renewable power sources and significantly lowering our carbon footprint. The subtropical climate of the area provides an ideal external environment, enhancing the efficiency of our solar-powered system.
Advanced Control in a Natural Setting
The facility design allows us to create a meticulously controlled cultivation environment, essential for producing high-quality medicinal cannabis. While enjoying the natural light and warmth from Queensland’s climate, our facility can regulate internal conditions to ensure optimal plant growth. This combination of natural and controlled factors results in a more sustainable cultivation process, minimising the need for artificial inputs while maximising plant health and product quality.
Strategic Location for Market Accessibility and Talent Pool
Positioned near Brisbane and other large urban centres, our facility enjoys easy access to key markets and a skilled workforce. This proximity enables efficient distribution of our products and allows us to tap into a pool of talented professionals, essential for running a high-tech cultivation operation like ours.
Cultivating Innovation and Community Ties
In line with Queensland’s supportive stance on the medicinal cannabis industry, our location fosters opportunities for innovation and collaboration. We engage in partnerships with research institutions and industry experts, driving advancements in cannabis cultivation and processing. Furthermore, our presence in South East Queensland goes beyond business operations; it’s about embedding ourselves in the community, supporting local economies, and practising environmental stewardship.
Environmental and Social Responsibility
Our facility’s design and location reflect Austranna’s commitment to environmental and social responsibility. By utilising solar energy in our Hybrid-Indoor Glasshouse, we set a standard for sustainable practices in the industry. Our approach in South East Queensland is a testament to our dedication to being a responsible and innovative leader in the global medicinal cannabis market.

Date23 March 2025

Date23 March 2025

TagsCompanyAustrannaCultivation

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Our Commitment to Sustainabilility through Medicinal Cannabis Cultivation

Austranna Facility

Pictured:Austranna Facility

Austranna's Commitment to Sustainability in Medicinal Cannabis Cultivation
In an industry that is rapidly evolving, Austranna stands at the forefront of sustainable practices in medicinal cannabis cultivation. Our hybrid-indoor glasshouse facility in Queensland, embodies our commitment to environmental stewardship while meeting the growing demand for medicinal cannabis.
Energy Efficiency in Cultivation
One of the significant environmental impacts of cannabis cultivation is its energy usage, especially when cultivation occurs indoors. Recognising this, Austranna has taken proactive steps to mitigate energy consumption. Our hybrid-indoor glasshouse integrates advanced technology to harness solar power, significantly reducing our reliance on traditional energy sources. This approach aligns with industry trends, where there’s a growing interest in transitioning from fully enclosed indoor environments to more energy-efficient greenhouse setups.
Water Conservation and Efficient Use
Water usage is another critical aspect of sustainability in cannabis cultivation. It's known that both indoor and outdoor cannabis growing can be water-intensive. At Austranna, we have implemented state-of-the-art irrigation systems, such as drip irrigation, to optimise water usage. These systems, equipped with sensors, allow for precise control of water application, ensuring that plants receive the exact amount needed for optimal growth, thus preventing water wastage.
Reducing Environmental Footprint
The cannabis industry, as it grows, faces challenges related to its environmental footprint, which includes energy consumption, water use, and waste generation. At Austranna, we continuously explore ways to minimise our environmental impact. From using energy-efficient equipment and renewable energy sources to adopting sustainable waste management practices, every aspect of our operation is designed to reduce our carbon footprint.
Sustainable Practices: The Way Forward
Acknowledging that data on energy and water use, air emissions, and waste from the cannabis industry are limited, Austranna is committed to filling these data gaps. Our approach is not just about compliance but about setting a higher standard in the industry. Moving cannabis cultivation outdoors to decrease energy use may not always be feasible due to environmental constraints, such as drought conditions. Therefore, our hybrid-indoor glasshouse facility, with its controlled environment and sustainability-focused practices, represents a significant step towards a greener future in medicinal cannabis cultivation.
At Austranna, we believe that sustainability is not just a practice but a responsibility. Our efforts in creating an eco-friendly cultivation environment demonstrate our commitment to preserving the planet while providing high-quality medicinal cannabis products. As the industry continues to grow, we are dedicated to leading by example, showing that it is possible to balance business objectives with environmental consciousness.

 

Date23 March 2025

Date23 March 2025

TagsSustainabilityAustrannaCompany

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Australia's Medicinal Cannabis Framework: A Comprehensive Approach to Regulation and Safety

The Foundation of Medicinal Cannabis Regulation in Australia
Australia’s medicinal cannabis regulatory framework is a prime example of the country's dedication to public health and safety, balanced with ensuring access to essential medication for those in need. This system is the result of meticulous coordination between state and Commonwealth legislatures, adhering to both national policies and international conventions like the United Nations' Single Convention on Narcotic Drugs 1961.
Narcotic Drugs Act 1967: The Cornerstone of Medicinal Cannabis Control
Central to Australia's regulatory landscape is the Commonwealth Narcotic Drugs Act 1967, which sets the legal parameters for the cultivation of cannabis for medicinal purposes within the nation. This Act explicitly prohibits personal cultivation for medicinal purposes and recreational cannabis cultivation and importation, underscoring the government's commitment to regulating cannabis within strict legal bounds.
2016 Amendments: Paving the Way for Medicinal Cannabis Access
A pivotal development in Australia’s medicinal cannabis policy was the implementation of the medicinal cannabis scheme in 2016 through the Narcotic Drugs Amendment Act 2016. This groundbreaking amendment facilitated the legal cultivation, production, and research of medicinal cannabis, marking a significant shift in policy and providing a regulated pathway for patient access to medicinal cannabis.
Therapeutic Goods Act 1989: Ensuring Quality and Safety
Supporting this framework are crucial amendments to the Therapeutic Goods Act 1989. These modifications are vital in managing regulatory approvals and access to unapproved medicinal cannabis products, ensuring they meet stringent standards of quality and safety before being supplied in Australia.
Classification and Control: Safeguarding Public Health
The legislative framework also includes classification under the Australian Poisons Standard, which dictates the categorisation of medicinal cannabis products based on their cannabinoid content. This classification system is a key component in the responsible management of medicinal cannabis distribution and use.
A Model of Effective Medicinal Cannabis Regulation
Australia's approach to medicinal cannabis regulation is a testament to its ability to adapt legislative frameworks to meet evolving societal needs while prioritising safety and control. The success of this framework lies in its versatility and careful regulation, showcasing Australia as a model of how to responsibly harness the therapeutic benefits of medicinal cannabis.

 

Date23 March 2025

Date23 March 2025

TagsRegulationHealth

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Disease Resistance in Cannabis Cultivation

Disease Prevention

Pictured:Disease Prevention

Disease Resistance in Cannabis Cultivation
In the ever-evolving landscape of cannabis cultivation, one of the most transformative developments is the advancement in disease and pest resistance. The key lies in genetic modification and selective breeding of cannabis strains to develop natural resistance to common diseases and pests. This breakthrough not only curtails the need for chemical pesticides and fungicides but also marks a shift towards more sustainable and healthy cultivation practices.
Understanding the Impact of Disease and Pests
Disease and pest infestation can significantly affect the health and yield of cannabis plants. Traditional methods to combat these issues have heavily relied on chemical treatments, which, while effective, can pose risks. 
The Role of Genetic Markers in Disease Resistance
The heart of this revolution is in the utilisation of genetic markers. Specific genes that are responsible for resisting certain diseases and pests are pinpointed, and by selectively breeding plants with these desirable traits, it’s possible to cultivate strains that are inherently more resilient. This approach is akin to fortifying the plants' immune system, allowing them to naturally fend off diseases and pests.
Reducing Reliance on Chemicals
One of the most significant benefits of disease-resistant strains is the reduced reliance on chemical treatments. This not only lowers production costs for growers but also lessens the environmental impact of cultivation. With consumers increasingly demanding organic and eco-friendly products, this aspect becomes a considerable advantage in the marketplace.
Ensuring Healthier Cultivation Practices
Developing disease-resistant strains aligns with the broader goal of sustainable agriculture. It ensures a healthier cultivation process, as the plants are less likely to be exposed to harmful chemicals. This approach also offers a safer product for consumers, meeting the rising standards of quality and safety in the cannabis industry.
The Future of Disease Resistance in Cannabis
The future of cannabis cultivation is being reshaped by these advancements in disease resistance. As research continues to unveil new genetic markers and breeding techniques, the potential for developing even more robust strains is immense. This progression not only promises a more sustainable and environmentally friendly cultivation process but also paves the way for higher quality cannabis products.
The development of disease-resistant cannabis strains marks a pivotal shift in cultivation practices. It is a stride towards a more sustainable, cost-effective, and health-conscious approach to cannabis production. This advancement is not just a win for cultivators and consumers but also a significant step forward in the global journey towards more responsible agricultural practices.

 

Date23 March 2025

Date23 March 2025

TagsSustainabilityCultivationCannabis

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Maximising Canopy Yield in Cannabis Cultivation: A Key to Sustainable Success

The science of cultivation

Pictured:The science of cultivation

Maximising Canopy Yield in Cannabis Cultivation: A Key to Sustainable Success
In the world of cannabis cultivation, the concept of canopy yield stands as a pivotal factor determining the success and sustainability of a grow operation. Canopy yield, essentially the amount of usable cannabis flower produced per square metre of growing space, is a benchmark for efficiency and profitability in the cannabis industry.
Understanding Canopy Yield
Canopy yield is measured by the volume of cannabis flowers produced in a given cultivation area. This metric is crucial because it directly correlates with the economic viability of a cultivation operation. A higher canopy yield means more product is available for sale from the same cultivation footprint, leading to better resource utilisation and therefore increased profits.
Importance in the Cannabis Industry
  1. Efficiency: In an industry where space and resources are often at a premium, optimising canopy yield ensures that growers make the most out of their available space. This efficiency is vital in both small-scale boutique grow operations and large commercial facilities.
  2. Economic Viability: Higher canopy yields translate to more product per square metre, which can significantly impact a grower's bottom line. In competitive markets, being able to produce more with less can be the difference between thriving and merely surviving.
  3. Resource Management: Efficient canopy management reduces waste and maximises the use of resources like water, nutrients, and energy. This is particularly important in regions where these resources are scarce or expensive.
  4. Environmental Impact: Optimising canopy yield also has environmental benefits. By producing more product from the same space, growers can minimise their ecological footprint, reducing the need for land expansion and the associated environmental disturbances.
Strategies to Maximise Canopy Yield
  1. Advanced Cultivation Techniques: Techniques such as Sea of Green (SOG) or Screen of Green (ScrOG) encourage uniform canopy development, allowing light to penetrate more evenly and plants to produce more flowers.
  2. Genetics: Choosing the right strains is crucial. Some cannabis strains are naturally more prolific producers than others, and understanding the genetic potential of each strain can help in planning for optimal yields.
  3. Lighting Optimisation: Effective lighting is critical for maximising canopy yield. Advances in LED technology and lighting strategies can significantly impact how much a plant can produce.
  4. Nutrient and Water Management: Properly balanced nutrients and efficient watering techniques ensure that plants are healthy and capable of producing to their full potential.
  5. Plant Training and Pruning: Techniques like topping, low-stress training (LST), and pruning help create an even canopy and encourage plants to put more energy into flower production.
The Future of Canopy Yield Optimisation
As the cannabis industry continues to evolve, so too do the techniques for maximising canopy yield. The adoption of technology such as automated environmental controls, precision agriculture, and data analytics will play a significant role in further enhancing the efficiency of cannabis cultivation.
Optimising canopy yield is not just about increasing profits; it's about embracing sustainability and efficiency in cannabis cultivation. As the industry grows and matures, the focus on maximising canopy yield will continue to be a key factor in the success of cannabis cultivators globally.

 

Date23 March 2025

Date23 March 2025

TagsCultivationSustainabilityB2B

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Navigating Price Compression and Oversupply in the Cannabis Sector

Understanding Cannabis Economics

Pictured:Understanding Cannabis Economics

Navigating Price Compression and Oversupply in the Cannabis Sector
The current climate in the cannabis sector is marked by a significant challenge: a dangerous combination of oversupply and price compression, a situation that has arisen from the rapid growth of the local market.
1. Understanding the Issue
At the heart of this challenge is the industry's exponential growth, which has lead to a glut of cannabis products reaching Australia’s shores. This oversupply has seemingly triggered a decrease in prices and looks to be pushing businesses to reevaluate their market strategies.
2. A Strategic Response is Crucial
Sector leaders now face critical questions: What unique strategies can be used to distinguish their offerings from competitors and perhaps most importantly, how can they ensure profitability in such a tight economic environment?
3. Adapting to Market Dynamics
To address these challenges, businesses in the sector are looking to focus on innovative product development and operational efficiency. Understanding consumer preferences and current market trends is crucial for creating distinctive products. Also, integrating sustainable practices and technological advancements can streamline production and reduce costs, aiding businesses in weathering the storm of price downturns.
4. The Path Forward
The cannabis sector stands at a pivotal juncture. It needs to maneuver through complex market economics while continuing to innovate and adapt. Those who will come out ahead are those who can manage their resources efficiently and position themselves strategically in an evolving market landscape.
However, the challenges of price compression and oversupply, while daunting, offer an opportunity for the sector entities to refine their strategies, innovate and emerge as more robust competitors in a dynamic market.

 

Date23 March 2025

Date23 March 2025

TagsB2BCompanyAustranna

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Company•Member

Bryan Ebstyne

CEO

Bryan Ebstyne. CEO, Austranna

Pictured:Bryan Ebstyne. CEO, Austranna

Bryan Ebstyne, CEO of Austranna, is a visionary leader with more than two decades of enterprise IT experience and a proven track record in medicinal cannabis.

His journey began in Seattle, where he pioneered advanced cultivation and processing methods on an industrial scale. After co-founding Ebstyne & Roth in Europe—one of the region’s earliest full-spectrum cannabis consultancies—he led high-stakes licensing efforts that paved the way for renowned Canadian producers to operate in Germany.

Bryan later served as Vice President of Operations at Columbia Care Inc., overseeing expansion strategies across multiple European countries and supervising critical functions such as profit and loss, supply chain development, and execution of go-to-market initiatives. His ongoing commitment to enhancing best practices in the industry is further evidenced by his role on the board of the Australian Medicinal Cannabis Association.

Today, at Austranna, Bryan merges his in-depth IT expertise with forward-thinking, sustainable cultivation techniques. His leadership drives innovation at the company’s cutting-edge facility outside Ipswich, Queensland, reinforcing Austranna’s standing as a trailblazer in the global medicinal cannabis market. Through his strategic vision and hands-on approach, Bryan continues to elevate industry standards and unlock new possibilities for medical cannabis worldwide.

The industry doesn’t need more hype. It needs better plants, smarter systems, and more people who care about the downstream outcomes.

Bryan EbstyneCEO

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Nicolas Pougnet

Director of Quality and Compliance

Peggy Flannery

Director

Company•Member

Nicolas Pougnet

Director of Quality and Compliance

Nicolas Pougnet, Director of Quality and Compliance

Pictured:Nicolas Pougnet, Director of Quality and Compliance

Nicolas Pougnet, Director of Quality and Compliance at Austranna, brings a distinguished 20+ year career from Pathology Queensland to his current role. As a Supervising Scientist at The Princess Alexandra Hospital, Nicolas demonstrated his leadership in Anatomical Pathology, a field where precision and accuracy are paramount. He further expanded his expertise as the Lead Subject Matter Expert for Anatomical Pathology in the Statewide Laboratory Information System (LIS) project.
His tenure as Acting State Principle Chief Scientist in Anatomical Pathology underscored his capability to manage critical statewide scientific operations, navigate complex projects and manage the Anatomical Pathology laboratory at the Royal Brisbane Hospital. Nicolas's extensive experience also includes a 13-year stint as a Medical Scientist at The Royal Brisbane Hospital and partly Gold Coast Hospital, where he worked in numerous supervisory roles and honed his skills in Anatomical Pathology.
In his current role at Austranna, Nicolas's understanding of the requirements to manage pathology laboratories and his leadership in quality and compliance, ensure that the company’s operations adhere to the highest standards. His experience is vital in maintaining Austranna's commitment to quality in the medical cannabis industry, a sector where regulatory compliance and product excellence are crucial.

Maintaining excellence in quality and compliance is essential; it's the backbone of trust and efficacy in this industry.

Nicolas PougnetDirector of Quality and Compliance

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Bryan Ebstyne

CEO

Peggy Flannery

Director

Company•Member

Peggy Flannery

Director

Peggy Flannery, Director

Pictured:Peggy Flannery, Director

Peggy Flannery, a Director at Austranna, possesses over twenty years of experience in residential property development, contributing significantly to her family businesses. Her latest project, a luxurious 100-acre resort in Byron Bay featuring 193 villas and a spacious conference centre, exemplifies her skill in overseeing large-scale developments.
Her expertise extends to the childcare and aged care sectors, where she has been a pivotal Director and co-owner of several facilities across Australia.
Peggy's commitment goes beyond business achievements. She is actively engaged in philanthropy, particularly through an organisation focused on aiding women and children impacted by domestic and family violence. These initiatives provide vital services such as housing, counselling, and legal assistance, underscoring Peggy's dedication to driving positive social change. This diverse experience and dedication add depth to her role at Austranna and highlight her ability to navigate complex sectors and champion impactful causes.

Success in business is not just about growth and profit; it's about creating lasting, positive impact in the community, especially for those who need it most.

Peggy FlanneryDirector

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Bryan Ebstyne

CEO

Nicolas Pougnet

Director of Quality and Compliance

Company•Member

Tyson Flannery

Executive Director

Tyson Flannery, Executive Director

Pictured:Tyson Flannery, Executive Director

Tyson Flannery, an Executive Director of Austranna has over 15 years’ experience in business management including several real estate developments in Queensland, mainly land sub-division and house construction.
As an executive director of Austranna he will be directly involved in the medicinal cannabis cultivation and processing operations.
He also oversees the operation of the Little Tree Farm at Mutdapilly, which is the cultivation and sales of horticultural trees for developers. Tyson’s knack for identifying and nurturing business opportunities, combined with his technical acumen in agriculture technology, makes him a valuable asset in the evolving landscape of real estate and sustainable agriculture.

Our commitment at Austranna is to lead the charge in bringing high-tech, sustainable manufacturing back to Australian shores.

Tyson FlanneryExecutive Director

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Bryan Ebstyne

CEO

Nicolas Pougnet

Director of Quality and Compliance

Company•Member

Brian Flannery

Director

Brian Flannery, Director

Pictured:Brian Flannery, Director

Brian Flannery, a Director at Austranna with over 45 years in development, engineering, construction, and management of mining projects, is a seasoned executive and Director. His diverse expertise spans mining, transport, hotel, project development, and agriculture industries. As a Director, Brian's proactive approach has been instrumental in overseeing operations and aligning them with long-term goals. 
Brian's current directorships include significant roles in entities like Hydroganics Pty Ltd, Hydrofarm Co Pty Ltd, and Hydro Agriculture Pty Ltd, showcasing his leadership in large-scale projects. His philanthropic commitment is evident through his work with the Flannery Foundation, supporting community welfare and education. 
His tenure as Director and Chair of a large private hospital group and various property development companies further highlights his ability to manage and progress financial and operational visions across sectors. Brian's extensive experience ensures comprehensive corporate and legal governance in his directorial roles. 

Commitment to long-term goals is the key to creating enduring value and positive change in our communities.

Brian FlanneryDirector

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Bryan Ebstyne

CEO

Nicolas Pougnet

Director of Quality and Compliance

Company•Member

Drew Steptoe

Managing Director

Drew Steptoe, Managing Director

Pictured:Drew Steptoe, Managing Director

Drew Steptoe, Managing Director of Austranna and CEO of KTQ Developments, brings a wealth of experience in property development and private equity. Since June 2013, he has led KTQ, a company with a diverse portfolio including high-rise office, multi-residential, Specialist Disability Accommodation, resorts, hotels, aged care, and childcare facilities in Queensland, New South Wales and Victoria. Drew also holds a National Disability Insurance Scheme (NDIS) Specialist Housing Accommodations Provider approval. His expertise extends to agricultural operations and the hospitality and tourism sectors.
Since April 2018, Drew has been a Director at Hydroganics Pty Ltd, the holding company of Austranna and The Tree Co Farm, playing a crucial role in a major global medicinal cannabis development. 
Drew ‘s leadership at Vellamo Lifestyle and ConnectUs Life, along with his past roles in various property development companies, demonstrate his versatility and skill in managing diverse business ventures. His commitment to industry excellence is further evident in his past voluntary position as Chairman of the Southern Gateway Advisory Committee to the City of Gold Coast.

In the world of property development and cannabis cultivation, success hinges on versatility and a deep commitment to quality, both in building foundations and in nurturing growth.

Drew SteptoeManaging Director

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Bryan Ebstyne

CEO

Nicolas Pougnet

Director of Quality and Compliance

Terms & Conditions

Terms and Conditions

1. TERMS

The website is owned and operated by Hydroganics Pty Ltd t/a Austranna. By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. All materials contained in this website are protected by applicable copyright and trademark law. Your continued use of the website following the posting of changes constitutes acceptance of those changes. 

2. USE LICENSE

Permission is granted to temporarily download one copy of the materials (information or software) on Austranna’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

Modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on the Austranna’s website; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Austranna at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. DISCLAIMER

The materials on Austranna’s website are provided “as is”. Austranna makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Austranna does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site. The information provided on this website is for informational purposes only and should not be considered medical advice. Consult with a qualified healthcare professional before using any medical cannabis product.

4. ORDERING PORTAL

Austranna’s ordering portal is intended for authorised prescribers only. By accessing and using the ordering portal, you represent and warrant that you are a qualified prescriber authorised to prescribe medical cannabis products in Australia. You agree to provide accurate and up-to-date information when using the ordering portal. Austranna reserves the right to refuse service, terminate accounts, or cancel orders at Austranna’s discretion.

5. PRODUCT INFORMATION

Austranna strives to provide accurate product information on our website, including descriptions, prices, and availability. However, we do not guarantee the accuracy, completeness, or timeliness of any information on the website. Prices are subject to change without notice. Austranna reserves the right to modify or discontinue any product at any time without prior notice.

6. PRIVACY

Austranna is committed to protecting your privacy. Please review Austranna’s Privacy Policy, which explains how information collected from you is collected, used, and disclosed. 

7. LIMITATIONS

In no event shall Austranna or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on this website, even if Austranna or an Austranna authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

8. REVISIONS AND ERRATA

The materials appearing on Austranna’s website could include technical, typographical, or photographic errors. Austranna does not warrant that any of the materials on its website are accurate, complete, or current. Austranna may make changes to the materials contained on its website at any time without notice. Austranna does not, however, make any commitment to update the materials.

9. LINKS

Austranna has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Austranna of the site. Use of any such linked website is at the user’s own risk.

10. SITE TERMS OF USE MODIFICATIONS

Austranna may revise these terms of use for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

11. GOVERNING LAW

Any claim relating to Austranna’s website shall be governed by the laws of Australia and Queensland without regard to its conflict of law provisions.

12. CONTACT INFORMATION

If you have any questions or concerns about these terms and conditions, please contact Austranna at info@austranna.com / 1800 22 66 22.

Terms & Conditions

Website Privacy Policy

Effective Date: 01/03/2024

This privacy policy (hereinafter "Privacy Policy") deals with the protection of your privacy while you use our website which is located at: https://austranna.com.

The website is owned and operated by: Hydroganics Pty Ltd t/a Austranna

We are committed to the protection of your privacy while you use the website. Austranna is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth) (the Privacy Act).

This Privacy Policy only applies to the website. The website may contain links to other websites or applications, but if that is the case, the Privacy Policy does not apply to any of those linked websites or applications.

We gather certain information from users of the website, so this Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.

By continuing to use the website you acknowledge that you have had the chance to review and consider this Privacy Policy, and you acknowledge that you agree to it. This means that you also consent to the use of your information and the method of disclosure as described in this Privacy Policy. If you do not understand the Privacy Policy or do not agree to it then please do not use the website.

1. TYPE OF INFORMATION AND HOW IT IS COLLECTED

1.1. When you use the website, we may collect information from you through automatic tracking systems (such as information about your browsing preferences).

1.2. In addition, we may collect information that you volunteer to us (such as information that you provide during a sign-up process or at other times while using the website). The type of information we collect is:

1.2.1 Contact information such as your name, email address, phone number, and shipping address.

1.2.2 Date of birth and age verification to ensure compliance with legal requirements.

1.2.3 Medical information relevant to the use of medical cannabis products, provided voluntarily by you.

1.3 In order to access all of the features of the website, you are required to register as a user. During the registration process, we collect some of your personal information, in the following manner:

1.3.1 We will not collect information that identifies you personally, except when you specifically volunteer that information to us.

1.3.2 By undergoing the registration process you consent to us collecting your personal information. You also consent to us collecting any other personal information as well as storing, using or disclosing your personal information in accordance with this Privacy Policy.

1.4 In order to access some specific features of the website, you are required to provide some Personal Information. During this process, we collect some of Your Personal Information, in the following manner:

1.4.1 We will not collect information that identifies you personally, except when you specifically volunteer that information to us when using specific website features. These specific website features might include, but are not limited to:

- making purchases.

- receiving notifications by text message or email about events and promotions

- receiving general emails from us

1.4.2 In addition to any personal information that you are required to provide in order to access these additional website features, in some cases you may be required to provide more specific information. For example, in order to make purchases, you may need to provide appropriate authorisation, credit card information, billing information and/or postal addresses.

1.5 From time to time we may request information from you to assist us in improving our website, goods, content or materials. For example, we may ask you to answer some questions about your demographics, your shopping preferences, or your other preferences in relation to the website.

1.6 We will only collect sensitive information with your consent, or where required or authorised by law.

2. COOKIES

2.1 Cookies are small files stored on your computer or mobile device which collect information about your browsing behaviour.

2.2 Cookies do not access information which is stored on your computer.

2.3 Cookies enable us to tailor our configurations to your needs and preferences, in order to improve your user experience.

2.4 Most internet browsers accept cookies automatically, although you are able to change your browser settings to control cookies, including whether or not you accept them, and how to remove them. You may also be able to set your browser to advise you if you receive a cookie, or to block or delete cookies. However, if you do this, you may be prevented from taking full advantage of the website.

2.5 Third parties who advertise on the website may use cookies in order to learn about your browsing preferences and to present relevant advertisements to you. Cookies enable these advertisers to recognise your computer each time you are sent an advertisement. It allows them to compile information about where you saw their advertisement, and to better target their advertisements. You may notice these targeted advertisements on the website or on other websites that you visit. We do not control the cookies that may be used by these third party advertisers. This Privacy Policy only addresses our use of cookies and does not address the use of cookies by any of these third party advertisers. For information about the use of cookies by these third party advertisers you will need to consult their privacy policies or cookies policies respectively.


3. HOW YOUR INFORMATION IS STORED

3.1 Please note that no systems involving the transmission of information via the internet, or the electronic storage of data, are completely secure. However, we take the protection and storage of your personal information very seriously. We take all reasonable steps to protect your personal information.

3.2 We use appropriate physical, digital, managerial and security systems to store your personal information and to protect it against unauthorised access, destruction or disclosure.

4. COMBINING INFORMATION

4.1 We may combine, link or aggregate some of your information in order to obtain a better understanding of your requirements. This may enable us to better design the website and may also assist with our business or administration requirements.

5. HOW YOUR INFORMATION IS USED

5.1 We use your personal information to help us improve your experience with our website. We may use your personal information for purposes including but not limited to:

5.1.1 order fulfilment.

5.1.2 providing customer service to you.

5.1.3 to verify your identity and eligibility for purchasing medical cannabis products.

5.1.4 marketing and advertising to you including both direct and indirect marketing and advertising and including marketing and advertising about products that may interest you based on your personal preferences or demographics.

5.1.5 advising you about updates to the website or related Items.

5.1.6 To comply with legal and regulatory requirements, including reporting obligations.

6. DISCLOSURE OF PERSONAL INFORMATION

6.1 We may disclose your personal information to third parties under the following circumstances:

6.1.1 Service providers: We may share your information with third party service providers who assist us in providing our services, such as payment processors, shipping carriers or IT support.

6.1.2 Legal compliance: we may disclose personal information if required to comply with applicable laws, regulations, or legal processes. 

6.1.3 Part or all of our business may be merged, restructured or sold including but not limited to through an ordinary sale of business or of stock, a corporate reorganisation, a change in control, bankruptcy or insolvency proceedings.

6.1.4 In the event that such a merger, restructure or sale occurs as described in the preceding sub-clause hereof, we may transfer your personal information, including personally identifiable information, as part of that merger, restructure or sale.

7. EMAIL OPT IN/OUT

If you receive an email from us in relation to the website and would prefer not to receive such correspondence in the future, you may follow the instructions in the email to opt out of future correspondence. You may also contact us, using the details at the bottom of this Privacy Policy, in order to opt out of future correspondence. We will make all reasonable efforts to promptly comply with your requests. However, you may receive subsequent correspondence from us while your request is being handled.

8. ACCESSING, UPDATING AND CORRECTING YOUR PERSONAL INFORMATION

8.1 You have the right to request access to any of your personal information which we are holding.

8.2 You have the right to request that any of your personal information which we are holding be updated or corrected.

8.3 In order to request access, an update or a correction to your personal information, you may contact us using the details at the end of this Privacy Policy.

9. CHANGES TO THIS POLICY

9.1 We may make changes to this Privacy Policy at any time in our sole discretion.

9.2 If we make changes to this Privacy Policy, unless we obtain your express consent to those changes, then such changes will only apply to any information that we obtain from you after the date that the changes take effect.

9.3 If We make changes to this Privacy Policy, your continued use of the website after the date that the changes take effect confirms that you acknowledge, accept and agree to those changes.

10. COMPLAINTS

10.1 We take customer satisfaction very seriously. If you have a complaint in relation to our handling of your personal information, we will endeavour to handle it promptly and fairly. For your information, an overview of our complaints handling procedure is as follows:

10.1.1 Any complaints are forwarded to our complaints officer for review. We aim to review all complaints within 7 days of receiving them (although this cannot be guaranteed). If necessary, the complaints officer may then refer the complaint to another section within our organisation for consideration. If further information is required, we may contact you to request that information. If we accept fault in relation to the complaint then we will propose a resolution (which may or may not be the same as any resolution proposed by you). If we do not accept fault, then we will contact you to advise you of this. We aim to complete this entire process within 21 days, provided that we are provided complete information in the first place (although this cannot be guaranteed). However, if you do not provide complete information then this is likely to delay the handling of your complaint.

10.1.2 All complaints should be provided in writing either by email or regular mail, or using the contact details at the end of this privacy policy. Describe the nature of your complaint including any relevant dates, people involved, any consequences that have occurred, and what you believe should be done to rectify the issue. We will endeavour to respond within 21 days, although we cannot guarantee this.

10.1.3 If You are not satisfied with our response to your complaint, you may refer your complaint to the relevant external dispute resolution organisation in your area.

11. CONTACT US

If you have any questions or concerns about this Privacy Policy or our privacy practices please use the following contact details:

Austranna
1800 22 66 22
info@austranna.com

Terms & Conditions

Disclaimer

Austranna strictly adheres to all regulations and guidelines emplaced by the Therapeutic Goods Administration (TGA). Our products are intended for medical use only and should be used under the guidance of a qualified healthcare professional. The information provided on this website is for educational purposes only and should not be considered medical advice.

Austranna endeavours to maintain the information current and accurate. Please consult with a healthcare professional for personalised medical advice and treatment options. By accessing and using this website, you agree to comply with all applicable laws and regulations regarding the purchase and use of medical cannabis products.